FAQs

Do you ship internationally?

Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout. We run discounts and promotions throughout the year, so stay tuned for exclusive deals.

How long will it take to get my order?

Orders take 3-5 business days to process. Once processed, US orders take 5-7 business days to arrive, excluding Hawaii & Alaska. International orders can take anywhere from 7-16 business days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

All orders are shipped via USPS. 

Can I return my product?

Unfortunately, we do not accept returns at this time. If there is an issue with your order upon arrival, please email customer service at info@primebeautycosmetics.com.

Can I cancel or change my order?

Once an order has been processed it cannot be changed or cancelled. Please contact us immediately if you need to make a change to your order.  We will try to accommodate your change, but we cannot guarantee it. 

 

If you don't see the answer to your question here, please send us an email at info@primebeautycosmetics.com. Thanks!